1. The agreement
These Terms & Conditions govern all services provided by Pixora Technologies(“Pixora”, “we”, “us”) to you (“the Client”, “you”). They apply from the moment you accept a proposal, pay a deposit, or otherwise instruct us to begin work.
Where a signed proposal, statement of work or master services agreement exists and conflicts with these terms, that document takes precedence for the conflicting clause only. Everything else here still applies.
2. Our services
Pixora provides the following services, individually or combined:
- Website Development — marketing sites, e-commerce and web applications built on Next.js and related technologies
- AI Automation — AI agents, retrieval assistants, workflow automation and document intelligence
- SaaS Product & CRM — multi-tenant SaaS platforms, subscription billing and custom CRM systems
- 3D Designing — product visualisation, animation, architectural rendering and real-time web 3D
- UI/UX Designing — research, product design, prototyping and design systems
- Graphic Illustrations — brand identity, custom illustration, marketing collateral and motion graphics
The specific deliverables for your engagement are defined in your proposal or the package you select. Anything not expressly listed is out of scope.
3. Quotes, packages and pricing
All prices displayed on this website and in our proposals are in United States Dollars (USD)and represent fixed project fees for the scope described in that package.
- Published package prices are starting points for the scope listed and may be adjusted for genuine complexity — always before work begins, never after
- Written quotes remain valid for 30 days from the date issued
- Prices exclude any applicable taxes, duties or withholding, which are your responsibility
- Prices exclude third-party costs such as hosting, domains, licences, stock assets and AI API usage, unless the proposal explicitly states otherwise
- Bank transfer fees and currency conversion costs are borne by the sender
4. Payment terms
Unless your proposal states otherwise, our standard structure is:
- 40% deposit before work begins — this reserves your slot in our schedule
- 30% at the agreed mid-project milestone
- 30% on completion, payable before final files, source code or production deployment are transferred
Retainers and ongoing support plans are billed monthly in advance. Invoices are due within 7 days of issue unless agreed otherwise in writing.
Deposits are non-refundable once work has commenced, because they secure capacity we then decline to other clients. Overdue invoices may attract interest of 1.5% per month on the outstanding balance, and we may pause work or suspend access to staging environments on accounts more than 14 days overdue. We will always contact you before taking either step.
5. Scope, revisions and change requests
Each package includes a defined number of revision rounds. A “round” means one consolidated set of feedback collected from your side and returned to us together — not a stream of individual messages over several days.
Revisions cover refinement of work already delivered against the agreed brief. They do not cover new features, additional pages, changed direction after approval, or work outside the original scope. Requests of that kind are handled as a change request: we tell you the cost and time impact in writing, and we proceed only once you approve it.
Additional revision rounds beyond those included are billed at our then-current hourly rate, quoted before the work starts.
6. Your responsibilities
Projects run on time when both sides hold up their end. You agree to:
- Provide content, brand assets, access credentials and technical information promptly
- Nominate a single decision-maker empowered to give final approval
- Respond to review requests within 5 business days
- Ensure any content you supply is accurate and that you hold the rights to use it
- Maintain your own backups of any data you provide to us
- Pay third-party costs (hosting, licences, API usage) directly, or reimburse them where we advance them on your behalf
We are not liable for delays or additional cost arising from late, incomplete or incorrect materials from your side.
7. Timelines and delays
Timelines quoted in packages and proposals are good-faith estimates based on timely feedback and complete materials. They are not guarantees, and they exclude time spent waiting on you.
If a project stalls on your side for more than 30 consecutive days, we may treat it as dormant. Restarting a dormant project is subject to our availability at that time and may incur a reactivation fee reflecting the cost of re-staffing and re-contextualising the work.
8. Intellectual property
8.1 What transfers to you
On receipt of full and final payment, we assign to you all rights, title and interest in the final deliverables produced specifically for your project — source code, design files, 3D scenes, illustrations and documentation. You own them outright, with no licence fee, no per-seat charge and no ongoing obligation to us.
8.2 What remains ours
We retain ownership of our pre-existing materials, internal tooling, frameworks, boilerplate, methodologies and general know-how used in delivering the work. Where such materials are embedded in your deliverables, you receive a perpetual, worldwide, royalty-free licence to use them as part of those deliverables.
8.3 Before final payment
All work product remains our property until paid for in full. Deploying, publishing or commercially using unpaid deliverables is a breach of these terms and of our copyright.
8.4 Your materials
You retain ownership of everything you supply — trademarks, content, data and existing assets — and grant us a limited licence to use them solely to deliver your project. You confirm you hold the necessary rights to everything you send us.
9. Third-party services and open source
Our work commonly integrates third-party platforms and open-source components — hosting providers, payment processors, CMS platforms, AI APIs, libraries and frameworks. Your use of those services is governed by their own terms, and their fees are your responsibility.
We are not responsible for outages, pricing changes, deprecations, policy changes or defects in third-party services. Where such a change materially affects delivered work, we will tell you and quote the remediation fairly.
10. AI services — specific terms
AI systems are probabilistic. They produce useful output the overwhelming majority of the time and incorrect output some of the time. Accordingly:
- We design guardrails, grounding, validation and human-approval steps, but we cannot warrant 100% accuracy of any AI-generated output
- You are responsible for reviewing AI output before it is relied upon for legal, financial, medical or safety-critical decisions
- Model providers may change pricing, availability, rate limits or behaviour at any time, outside our control
- AI API usage costs are billed to your provider account and are not included in project fees unless stated
- You confirm you have the right to process any data you ask us to route through AI systems
11. Support and maintenance
Each package includes a post-launch support window (14 to 90 days depending on tier). During that window we fix defects in our work at no charge — meaning behaviour that does not match the agreed specification.
Support does not cover new features, content updates, third-party breakage, or issues caused by changes made by you or another party. After the window ends, ongoing work is available under a monthly care plan or on an hourly basis.
12. Warranties and disclaimers
We warrant that our services will be performed with reasonable skill and care, in a professional manner, by appropriately qualified people.
Beyond that express warranty, and to the maximum extent permitted by law, our services and deliverables are provided “as is”. We do not warrant that any website or application will be uninterrupted or error-free, that specific search rankings, traffic, conversion rates or revenue will be achieved, that third-party services will remain available, or that software will be free of every possible defect.
13. Limitation of liability
To the maximum extent permitted by applicable law, our total aggregate liability arising out of or relating to an engagement is limited to the total fees actually paid by you for that engagement.
Neither party is liable for indirect, incidental, special, consequential or punitive damages, including loss of profit, revenue, data, goodwill or business opportunity, even if advised of the possibility.
Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded.
14. Confidentiality
Each party agrees to keep the other's confidential information in confidence, to use it only for the purposes of the engagement, and to protect it with at least the same care it applies to its own confidential information. This obligation survives the end of the engagement by three years, and indefinitely for trade secrets.
We are happy to sign your NDA, or provide ours, before any commercial detail is exchanged.
15. Cancellation and refunds
Either party may terminate an engagement with 14 days' written notice. On termination:
- You pay for all work completed up to the termination date, plus any non-recoverable third-party costs already committed
- Deposits are non-refundable once work has commenced
- We deliver all work completed and paid for, in its current state
- Rights in completed and paid-for deliverables transfer to you as set out in clause 8
We may terminate immediately, without refund, where an account is more than 30 days overdue, where you breach these terms materially and do not remedy it within 14 days of notice, or where a client is abusive towards our team. That last one has almost never happened — but our people come first.
16. Portfolio and publicity
Unless you tell us otherwise in writing, we may display completed work in our portfolio, case studies and marketing materials, including your name and logo, and describe our role in the project.
We will never publish confidential information, internal metrics or anything covered by an NDA without your explicit written approval. If you would prefer the project stay private, just say so — before, during or after the engagement — and we will keep it out entirely.
17. Force majeure
Neither party is liable for failure or delay caused by events beyond reasonable control, including natural disasters, war, civil unrest, epidemics, government action, prolonged internet or utility outages, or large-scale failures of infrastructure providers. Affected timelines are extended by the duration of the event.
18. Governing law and disputes
These terms are governed by the laws applicable at Pixora Technologies' principal place of business, and both parties submit to the exclusive jurisdiction of its courts.
Before starting formal proceedings, both parties agree to attempt to resolve any dispute in good faith through direct discussion for at least 30 days. In our experience, almost everything is solvable with a conversation.
If any provision of these terms is found unenforceable, the remainder stays in full force. Our failure to enforce a provision is not a waiver of it.
19. Contact
Questions about these terms, or a request for a signed master services agreement, can go to info@pixoratechnologies.com.
Please also read our Privacy Policy, which explains how we handle personal information.